These Term and Conditions set out the basis on which you can visit our website and order and purchase goods through our online delivery service.
We reserve the right to vary these terms and conditions at any time, but in respect of any ordered goods, the terms and conditions which apply at the time of ordering shall be those which you accepted when placing your order.
Copyright
All literary, designs and design rights are and remain the sole property of Zoe Sherwood the designer and creator under the Copyright, Designs and Patents Act 1988. The designs should not be replicated without Zoe’s expressed written consent. Any infringement by making adaptation or act done in relation to adaptation of any pieces on Zoe’s work could result in court action being taken.
Ordering Online
Once you have submitted your online order and payment has been accepted an order acknowledgement will be automatically issued.
This acknowledgement email becomes the formal agreement between us the supplier and yourself the purchaser of your order and becomes the contract between us.
A notification email will be issued upon dispatch of your order.
3D printed items
If your order is a stock item then it will dispatched within 24 hours of receipt of your order.
There is a 8 to 14 day wait if the item is not in stock.
If you need the item sooner please state this when placing your pre-order and we will do our best to accommodate your needs.
We currently 3D print in SLS Nylon PA2200 which is hypoallergenic, if you have any questions about this materail or the colouring process please do email us: info@zoesherwood.co.uk.
As 3D printed material is still in its nascency, archival properties of the product materials have not yet been documented. Please note that the colour used in manufacturing these items may fade or change over time. This can be the result of exposure to elements such as cream, lotions or hair products, light and or how the item is stored or worn/handled. Zoe Sherwood is not responsible for any damage, discolouration, or change in material properties over time.
3D printed items by the nature of the manufacturing process involved cannot be resized.
All 3D printed products have been tried and thoroughly tested. Damage/breakages can occur very occasionally, due to wear and tear and or heavy handedness. Take care of the product. For more information on caring for our products please see our After-care Of The 3D Printed Nylon And Precious Metal Products blog page on our website.
Precious Metal Jewellery
If your chosen metal and size is not in stock please email info@zoesherwood.co.uk We will make one bespoke for you! This may take between 4 to 5 weeks. If you need the items sooner please state this when placing your pre-order.
We do offer a resizing option for a small fee, please see sizing options on shop page. Unless there is an unexpected fault with the item we can offer an exchange or refund as long as we are notified within 7 working days and all goods are returned in a sellable condition.
It is common for precious metals to oxidise or tarnish over time if exposed to prolonged humidity, sweat, liquid, and or lotion. Regular cleaning with a precious metal cloth is advisable and can minimise any discolouration that may occur after wearing. We recommend storing your chosen piece in your Zoe Sherwood box when not in use.
Bespoke
All bespoke items are made to special order and the delivery schedule of these shall be agreed upon prior to the order being placed. Please note on bespoke orders (pre orders and back orders) that as each item is hand made for your order we are unable to offer a refund or exchange.
All items of Zoe Sherwood have been individually and skilfully handcrafted using natural materials and therefore slight variations in colour, shape and size may occur within the products displayed on the Website. This is not a fault with the product but a natural characteristic of the design which is beyond our control.
Once the goods have been dispatched to you they become your property. We reserve the right to refuse or cancel any order.
Delivery
All items are sent via Royal Mail.
For the UK we use a signed for delivery service. For the rest of world we use either a tracked or signed for delivery service, depending on your location.
A signed for or trackable code is emailed to your once the goods are posted/shipped. This is normally the same or next working day.
If buying from outside of the UK then please note that as the buyer you are responsible for all Customs fee and duties for the items purchased.
Should you require an alternative delivery service to that specified then please contact us upon placement of your order, to discuss your requirements further. Please note that if we do not have an account or an agreement with your alternative supplier then we cannot be held responsible for any failure in delivery.
Local Taxes
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.
Liability
If the goods delivered to you are not the correct items you ordered or are defective or damaged we shall have no liability to you unless you notify us within seven days of delivery of the said goods.
You must comply with, and observe all applicable legislation and regulations, including obtaining any relevant import permits to purchase goods from our site. We accept no liability for any goods purchased by you in respect of any local laws regarding the import of any goods you purchase from us.
Whilst we make every effort to ensure our Website is accurate, current, complete and error free as possible, unless we are at fault we are not liable for any inaccuracies or errors which are beyond our reasonable control.
We cannot guarantee that colours will be rendered correctly on different computer monitors. Any product dimensions supplied are for guide purposes only and are intended to give an approximate indication of size.
We recommend you contact us prior to placing an order on the Website if you have any questions about our products.
Prices
All our prices are listed in British Pounds Sterling and payment can only be accepted in British Pounds Sterling. Our prices are correct at the time of publication and goods are charged at the price shown on the website at the time of ordering. All prices are inclusive of VAT. By placing an order at Zoe Sherwood, you warrant that you are at least 18 years old or have parents’ permission to buy from us.
If the goods you have ordered are unavailable at the price or conditions shown, you will be notified as soon as possible.
Zoe Sherwood reserves the right to amend any information without prior notice.
Cancellation
If we have published any information incorrectly including pricing or other relevant information regarding jewellery/accessory descriptions or delivery times, or any other information, we reserve the right to cancel your order. We will do so by notifying you by email and you shall have the right to reconsider placing your order again, after being supplied with the correct information. We shall at the point of cancellation refund any sum taken from via your payment method as soon as possible, and within 30 days of your order. In any event we shall not be liable for any disappointment suffered, nor any further compensation.
Feedback
Please contact us with any comments or suggestions regarding our website and service. We always aim to provide the best possible customer service at Zoe Sherwood and we welcome your feedback. We aim to reply to your emails and telephone calls as promptly as possible.
You can contact us by:
Email: info@zoesherwood.co.uk
Telephone: +44 (0) 7724 39 26 99
Agreement
These terms and conditions listed above form the entire agreement between us Zoe Sherwood and you the customer. We shall not be in breach of these terms and conditions if any delay or failure is due to circumstances beyond our control; such as fire, industrial action, the breakdown of systems or network disruption, flood, accident, fire or explosion.
Disclaimer
Please see Terms and Conditions above.
Please note that these items are not intended for use for anything other than the designed usage.
Please keep all small detailed products away from small infants/children due to choking hazard if swallowed.